Problems? Do These First: Most Common Solutions to the Most Common Issues
Make sure you're using the most up to date version of the extension/app (aka in the repository's /releases) area Make sure you're using the correct app/extension that matches what you purchased Make sure you're using the correct email associated with your payment method (you can see and update this in the https://apps.serp.co/account area) Using an old license key? Try upgrading it for the new entitlements method here: https://serp.ly/redeem-license-key New purchase anSome readersAlways use the most up-to-date version (aka "release") of the app
When trying to debug / fix anything please make sure you are on the most up to date version of the extension / application. How to find the current version you are using How to find the most up-to-date version of the extension available The process for updating the extension is the same as the process you followed originally when you installed the extension here: https://github.com/orgs/serpapps/discussions/75 The only difference is that this time you're goingFew readersSERP Helper Extension
The SERP Helper extension makes it easy for our team to help debug and fix issues you have by sending us the information we need to debug your issues (without asking you to manually go find a whole bunch of technical things and send them to us). How to use Download the latest release from the repository Install the extension in your browser ( same process as installing any of our other extensions (https://help.serp.co/en/article/instFew readers