• Problems? Do These First: Most Common Solutions to the Most Common Issues

  Make sure you're using the most up to date version of the extension/app (aka in the repository's /releases) area Make sure you are using the latest version of your browser. Some older version do not support the API's we use. Make sure you're using the correct app/extension that matches what you purchased Make sure you're using the correct email associated with your payment method (you can see and update this in the https://apps.serp.co/account area) Using an old licensPopular

• SERP Helper Extension

  The SERP Helper extension makes it easy for our team to help debug and fix issues you have by sending us the information we need to debug your issues (without asking you to manually go find a whole bunch of technical things and send them to us). How to use Download the latest release from the repository Install the extension in your browser ( same process as installing any of our other extensions (https://help.serp.co/en/article/instPopular

• Always use the most up-to-date version (aka "release") of the app

  When trying to debug / fix anything please make sure you are on the most up to date version of the extension / application. How to find the current version you are using How to find the most up-to-date version of the extension available The process for updating the extension is the same as the process you followed originally when you installed the extension here: https://github.com/orgs/serpapps/discussions/75 The only difference is that this time you're goingSome readers

• "Missing manifest file" error during installation

  This is one of the most common installation mistakes and is an easy fix. When loading the extension in Chrome, you need to select the folder that contains the extension files — not the zip file itself, and not a file inside the folder. If you're seeing a "missing manifest file" error, it almost always means you've selected the wrong folder or haven't unzipped the file first. Please unzip the downloaded file, then in Chrome go to chrome://extensions, enable Developer Mode, click "Load unpacked" aFew readers

• My login email isn't receiving the OTP

  If you're not receiving your one-time password, first check your spam or junk folder as it sometimes ends up there. Make sure you're entering the exact email address associated with your account. If you're still not receiving it, there may be a delay with your email provider — wait a minute or two before requesting another code. If the problem continues, please contact our support team and we'll help you get access.Few readers

• The extension says "No video found"

  If you're seeing a "No video found" message, the most common reason is that the video hasn't started playing yet. The extension works by detecting the video stream as it loads, so try pressing play and waiting a few seconds before attempting to download again. If it still isn't working, try refreshing the page and playing the video once more. Make sure you also have the correct extension installed for the platform you're on, as each downloader is built specifically for its platform. If the issueFew readers

• The download button isn't showing up

  If the download button isn't appearing, try the following steps in order. First, make sure you are logged into the extension with the email address associated with your purchase. Second, ensure you are on the correct page — the button will only appear on supported pages within the platform. Third, try refreshing the page after the content has fully loaded. If none of these work, make sure you are running the latest version of the extension and reach out to our support team if the issue persists.Few readers

• I didn't buy this product. Why am I being charged?

  If you've noticed an unfamiliar charge on your bank statement or credit card, it's likely related to a purchase or subscription you made with SERP APPS. We are a software company that sells browser extensions and apps, and the charge you're seeing is most likely from a product you purchased or subscribed to through us. This is more common than you might think — we've had customers in the past initiate chargebacks simply because they didn't recognise the charge on their statement or had forgotteFew readers

• The downloaded file won't play or is corrupted

  If your downloaded file won't play, first try opening it in a different media player such as VLC, which supports a wide range of formats. If the file appears corrupted or incomplete, the download may have been interrupted — try downloading it again. If the issue keeps occurring, please reach out to our team with details about the file and platform and we'll look into it.Few readers

• Where are my downloaded files saved?

  Your downloaded files are saved to your browser's default downloads folder. On both Windows and Mac this is typically a folder called "Downloads" in your user directory. If you're not sure where that is, you can open your browser's download history to see the exact file path. If you'd like files saved somewhere else, you can change your default download location in your browser settings.Few readers

• I purchased with the wrong email address

  If you entered the wrong email address at checkout, don't worry — we can fix it. Simply contact our support team with your purchase receipt and the correct email address you'd like to use. We'll update it on our end so you can log in without any issues. Please do not make a new purchase, just reach out and we'll sort it out quickly.Few readers

• The extension was removed or disabled by Chrome

  Chrome occasionally disables or removes extensions, particularly those installed manually outside of the Chrome Web Store. If this happens, try reinstalling the extension. If you installed it manually, follow the manual installation steps again. We recommend always using the latest version of the extension, which you can find by logging into your account at apps.serp.co. If Chrome keeps disabling it, our support team can help troubleshoot.Few readers

• Windows Defender or antivirus is flagging the extension

  This is a false positive. Our extensions are not malicious. If your antivirus is blocking the extension, you may need to add an exception in your antivirus settings to allow it to run. If you have any concerns about safety, please reach out to our support team and we'll be happy to address them.Few readers