Problems? Do These First: Most Common Solutions to the Most Common Issues

1. Make sure you're using the most up to date version of the extension/app (aka in the repository's /releases) area
2. Make sure you're using the correct app/extension that matches what you purchased
3. Make sure you're using the correct email associated with your payment method (you can see and update this in the https://apps.serp.co/account area)
4. Using an old license key? Try upgrading it for the new entitlements method here: https://serp.ly/redeem-license-key
5. New purchase and your email not working? Try manually updating your "entitlements" here: https://serp.ly/entitlements-manual-update

Updated on: 06/01/2026