I didn't buy this product. Why am I being charged?

If you've noticed an unfamiliar charge on your bank statement or credit card, it's likely related to a purchase or subscription you made with SERP APPS. We are a software company that sells browser extensions and apps, and the charge you're seeing is most likely from a product you purchased or subscribed to through us.

This is more common than you might think — we've had customers in the past initiate chargebacks simply because they didn't recognise the charge on their statement or had forgotten to cancel a subscription before renewal. We completely understand that it can be confusing, but a chargeback can cause unnecessary complications for both parties and is rarely the best first step.

Before taking any action, please reach out to our support team first. We're happy to look up your purchase, clarify what the charge was for, help you cancel a subscription, or work through any concerns you might have. We're a small team that genuinely cares about our customers and we will always do our best to make things right.

You can contact us directly through our chatbot. Just ask to speak to a human. We'll be notified and will get back to you as quickly as possible.

Updated on: 18/02/2026