Question 1

Installation Instructions (for Browser Extensions)

Accepted Answer

Installation Instructions - SERP Browser Extensions

Q: Problems? Do These First: Most Common Solutions to the Most Common Issues

<ol> <li>Make sure you're using the most up to date version of the extension/app (aka in the repository's /releases) area</li> <li>Make sure you're using the correct app/extension that matches what you purchased</li> <li>Make sure you're using the correct email associated with your payment method (you can see and update this in the https://apps.serp.co/account area)</li> <li>Using an old license key? Try upgrading it for the new entitlements method here: https://serp.ly/redeem-license-key</li> <li>New purchase and your email not working? Try manually updating your "entitlements" here: https://serp.ly/entitlements-manual-update</li> </ol>

Watch the Video Walkthrough
Follow the Step by Step Guide

Video Walkthrough

Step by Step Guide

1. Navigate the app's repository

The application's repository is located at:

https://github.com/serpapps/<PRODUCT_NAME>

For example, the Skool Downloader is located at:

https://github.com/serpapps/skool-downloader

You can also find the repository by going to:

https://github.com/serpapps

…and using the search feature:

2. Star the repository

Star the application repository by clicking the button that looks like this:

This helps ensure you get notifications/updates when new versions are released, or announcements are made.

3. Download the latest `.zip` file

Every application's download is located in the repository’s /releases section, which you can find by adding /releases to the end of the repository URL.

Examples:

Skool Downloader: https://github.com/serpapps/skool-downloader/releases
Vimeo Video Downloader: `ht

Question 2

Problems? Do These First: Most Common Solutions to the Most Common Issues

Accepted Answer

Make sure you're using the most up to date version of the extension/app (aka in the repository's /releases) area
Make sure you're using the correct app/extension that matches what you purchased
Make sure you're using the correct email associated with your payment method (you can see and update this in the https://apps.serp.co/account area)
Using an old license key? Try upgrading it for the new entitlements method here: https://serp.ly/redeem-license-key
New purchase and your email not working? Try manually updating your "entitlements" here: https://serp.ly/entitlements-manual-update

Question 3

Is there a free trial or free version?

Accepted Answer

Currently we do not offer a fully free version of our downloaders or a free trial.

We are considering adding in a free trial in the future but that is not officially set yet.

Question 4

Refund Policy

Accepted Answer

Refund Policy

All sales are final. We do not offer refunds on any products or services once a purchase is completed.

Upon successful payment, a unique license key is automatically generated and sent to the email address you provided at checkout. This grants you immediate access to the software and includes:

Instructions for downloading and installing the product
Walkthrough videos to help with setup
Multiple ways to contact our support team in case you need assistance

We stand behind the quality of our products:

If you encounter bugs or technical issues, we will work with you to resolve them promptly.
If essential features are missing or not working as described, we will prioritize addressing them where feasible.

It is your responsibility to ensure your system meets any technical requirements before purchasing. If you’re unsure, please reach out to our team before completing your purchase.

By making a purchase, you agree to this refund policy and acknowledge that:

You are receiving immediate access to the product and license key
Delivery is complete when the email with license and instructions is sent
You waive any right to initiate a chargeback or dispute on the basis of non-refundability for delivered digital goods

If you have any concerns or need help with your order, please contact us. We're here to support you.

Question 5

Always use the most up-to-date version (aka "release") of the app

Accepted Answer

When trying to debug / fix anything please make sure you are on the most up to date version of the extension / application.

How to find the current version you are using

${youtube}

How to find the most up-to-date version of the extension available

The process for updating the extension is the same as the process you followed originally when you installed the extension here: https://github.com/orgs/serpapps/discussions/75

The only difference is that this time you're going to download the zip for the new updated version and install that one.

You're welcome to keep the old version installed or you can remove the old version in your extensions area. That's up to you.

Question 6

Can i use the downloaders on phone or ipad (mobile devices)?

Accepted Answer

These are browser extensions and need to be used on a laptop or desktop device.

Frequently Read Articles

Browse All Categories